Privacy policy

Last updated: October 2026

Design Shake respects your privacy and aims to be clear about how your personal information is collected, used and protected.

This Privacy Policy applies when you visit designshake.co.uk, contact Design Shake, subscribe to the service or work with Design Shake as a client.

1. Who we are

Design Shake is a UK-based graphic design subscription service and is the data controller for the personal information described in this policy.

Business name: Design Shake
Email: hello@designshake.co.uk
Telephone: 01323 335025

If you have any questions about this policy or how your personal information is handled, please get in touch using the details above.

2. Information we may collect

Depending on how you interact with Design Shake, we may collect:

Contact information
Your name, business name, job title, email address, telephone number and other contact details you provide.

Subscription information
Information relating to your Design Shake subscription, including billing status, subscription dates, pauses, cancellations and account history.

Project information
Briefs, documents, images, brand assets, files, feedback and other information you provide while working with Design Shake.

Communications
Emails, project messages, feedback and other correspondence relating to your account or design work.

Payment information
Payments are processed through Stripe. Design Shake does not normally receive or store your full debit or credit card details, although we may receive information such as payment status, billing details and transaction references.

Website information
Technical information such as your IP address, browser, device type, pages visited and cookie preferences where this information is collected through the website.

Marketing preferences
Information about whether you have chosen to receive marketing communications from Design Shake.

3. How we use your information

We may use your personal information to:

  • provide the Design Shake service;
  • complete design work and manage project requests;
  • communicate with you about briefs, feedback and projects;
  • set up and manage your subscription;
  • administer payments and billing;
  • respond to enquiries;
  • provide customer support;
  • maintain appropriate business and financial records;
  • improve the Design Shake website and service;
  • protect the business against misuse, fraud or security issues;
  • comply with legal and regulatory obligations;
  • send marketing communications where permitted.

We only use personal information where there is a lawful reason for doing so.

4. Our lawful bases for using personal information

Contract
Where your information is needed to provide the Design Shake service or take steps you have requested before subscribing.

Legitimate interests
Where it is reasonably necessary to operate Design Shake, manage client relationships, respond to enquiries, maintain the website or protect the business.

Legal obligation
Where information must be retained or processed to meet legal, tax, accounting or regulatory requirements.

Consent
Where you have specifically agreed to a particular use of your information, such as certain marketing communications or non-essential cookies.

Where processing relies on consent, you can withdraw that consent at any time.

5. Payments

Design Shake uses Stripe to process subscription payments.

When you subscribe, your payment information is processed securely by Stripe under its own privacy and security arrangements.

Design Shake does not normally receive or store your complete debit or credit card details.

6. Third-party services

Design Shake uses third-party services to operate the business and provide design work. These may include:

  • Stripe for subscriptions and payments;
  • Trello for managing projects and design requests;
  • Figma for design and collaboration;
  • Canva for design and collaborative files;
  • Affinity for design production;
  • email and cloud-storage providers;
  • WordPress and Elementor to operate the website;
  • website hosting, security and backup providers;
  • analytics and cookie-management tools where enabled;
  • Instagram or Meta services where social content is embedded or displayed.

Only information reasonably required for the relevant service is shared.

7. International data transfers

Some of the software and technology providers used by Design Shake may store or process personal information outside the United Kingdom.

Where this happens, Design Shake relies on appropriate safeguards and the data-protection arrangements provided by the relevant service provider.

8. How long we keep your information

Personal information is kept only for as long as it is reasonably needed for the purpose for which it was collected, or where it needs to be retained to meet legal, tax or accounting requirements.

Client and project information may be retained for a reasonable period after a subscription ends so that previous work can be referenced, amended or supplied again where required.

9. Client files and project content

Design Shake may receive personal information contained within documents, images or other files supplied by clients for design purposes.

Clients are responsible for ensuring they have the appropriate rights and authority to provide this information to Design Shake.

If a project contains particularly sensitive or confidential personal information, please let Design Shake know before sending it.

10. Cookies

The Design Shake website may use cookies and similar technologies for essential website functionality, security, preferences, analytics and embedded content.

Where required, non-essential cookies will only be used after you have chosen to allow them.

11. Marketing

Design Shake may occasionally send marketing communications where you have agreed to receive them or where otherwise permitted by law.

You can unsubscribe at any time by contacting hello@designshake.co.uk.

Design Shake does not sell personal information to advertisers or unrelated third parties.

12. How we protect your information

Design Shake takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

13. Your rights

Depending on the circumstances, UK data-protection law may give you the right to:

  • ask what personal information Design Shake holds about you;
  • request a copy of your personal information;
  • ask for inaccurate information to be corrected;
  • ask for information to be deleted;
  • request that processing is restricted;
  • object to certain uses of your information;
  • request the transfer of certain information;
  • withdraw consent where processing is based on consent.

To exercise any of these rights, email hello@designshake.co.uk.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO).

14. Automated decision-making

Design Shake does not use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

15. Children

Design Shake is a business-to-business service and is not intended for use by children.

16. Links to other websites

The Design Shake website may contain links to third-party websites or services. Design Shake is not responsible for the privacy practices, security or content of those external websites.

17. Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, Design Shake service, technology used or applicable law.

18. Contact

If you have any questions about this Privacy Policy or how Design Shake uses your personal information, please contact:

Design Shake
Email: hello@designshake.co.uk
Telephone: 01323 335025